Legal notice
Effective Date: 24th April 2026
Last Updated: 24th April 2026
BUSINESS INFORMATION
In accordance with the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Electronic Commerce (EC Directive) Regulations 2002, the following information is provided:
Business Name:
Urban Stitches (trading name)
The Contemporary Guild of Peculiar Blackwork
Legal Status:
Sole Trader
Proprietor:
Sian Fish
Registered Business Address:
64 London Rd
Warmley
Bristol
BS30 5JL
United Kingdom
Contact Email:
lovelypeople@urbanstitches.co.uk
Telephone:
Email enquiries only (phone support not available)
VAT Registration:
Not VAT registered
Business Registration:
Registered as a sole trader with HM Revenue & Customs
WEBSITE INFORMATION
Website URL:
https://www.theurbanstitches.co.uk
Hosted By:
Shopify Inc.
151 O'Connor Street
Ottawa, Ontario
Canada K2P 2L8
Domain Registered:
Name.com
INTELLECTUAL PROPERTY
Copyright:
© Urban Stitches 2026. The Contemporary Guild of Peculiar Blackwork. All rights reserved.
All content on this website, including but not limited to:
- Text and written content
- Images and photographs
- Blackwork and cross stitch pattern designs
- The Guild crest and squirrel characters
- Graphics, logos, and layout
- Software and code
...is protected by UK and international copyright law.
Unauthorised use, reproduction, or distribution of any content from this website is prohibited and may result in legal action.
TRADEMARKS
The following are trademarks or trade names of Urban Stitches:
- Urban Stitches
- The Contemporary Guild of Peculiar Blackwork
- In Tenebris Pungimus
Use of these marks without express written permission is prohibited.
PROFESSIONAL INDEMNITY INSURANCE
Urban Stitches is a sole trader business and is not required to maintain professional indemnity insurance under UK law.
REGULATORY INFORMATION
Trading Standards:
This business is subject to UK Trading Standards regulations. For consumer advice or to report concerns, contact:
Citizens Advice Consumer Service
Telephone: 0808 223 1133
Website: https://www.citizensadvice.org.uk/consumer/
Data Protection:
Urban Stitches is registered as a data controller under the UK General Data Protection Regulation (UK GDPR) and complies with the Data Protection Act 2018.
Data Protection Registration:
As a sole trader with limited data processing activities, Urban Stitches is exempt from ICO registration under the Data Protection (Charges and Information) Regulations 2018.
For data protection enquiries, see our Privacy Policy
DISPUTE RESOLUTION
Online Dispute Resolution (EU Customers)
The European Commission provides an Online Dispute Resolution (ODR) platform for EU consumers:
https://ec.europa.eu/consumers/odr
Please note: While the Guild is based in the UK (post-Brexit), EU customers retain the right to use the ODR platform for cross-border disputes.
Alternative Dispute Resolution (UK Customers)
If you are unsatisfied with how we handle a complaint, you may refer the matter to an Alternative Dispute Resolution (ADR) provider:
Citizens Advice Consumer Service
Telephone: 0808 223 1113
Website: https://www.citizensadvice.org.uk/consumer/
Retail ADR
Website: https://www.retailadr.org.uk
Email: info@retailadr.org.uk
The Guild is not obligated to use ADR but will consider it on a case-by-case basis.
GOVERNING LAW AND JURISDICTION
This website and all transactions conducted through it are governed by the laws of England and Wales.
Any disputes arising from your use of this website or purchase of products shall be subject to the exclusive jurisdiction of the courts of England and Wales.
ACCESSIBILITY
Urban Stitches is committed to making this website accessible to all users.
Current Accessibility Status:
We aim to comply with Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards where reasonably practical.
Known Issues:
We are not aware of any significant accessibility barriers at this time. If you encounter difficulties accessing any part of this website, please contact us at lovelypeople@urbanstitches.co.uk.
Assistive Technology:
This website is designed to work with:
- Screen readers
- Keyboard navigation
- Browser zoom functions
We welcome feedback on accessibility issues.
COPYRIGHT INFRINGEMENT COMPLAINTS (DMCA)
If you believe content on this website infringes your copyright, please contact us with the following information:
- Identification of the copyrighted work claimed to be infringed
- Identification of the material claimed to be infringing (URL or description)
- Your contact information (name, address, email, phone)
- A statement that you have a good faith belief the use is not authorised
- A statement under penalty of perjury that the information is accurate and you are authorised to act on behalf of the copyright owner
- Your physical or electronic signature
Send DMCA notices to:
Email: lovelypeople@urbanstitches.co.uk
Subject Line: "DMCA Copyright Complaint"
The Guild takes copyright seriously. The Guild's legal counsel handles DMCA notices. The Guild responds within 7 business days.
PATTERN COPYRIGHT ENFORCEMENT
If you discover unauthorised distribution of Urban Stitches patterns (file sharing, pattern piracy, etc.), please report it:
Email: lovelypeople@urbanstitches.co.uk
Subject: "Pattern Copyright Violation - [Pattern Name]"
Include: URL or location of infringement, screenshot if possible
The Guild actively pursues pattern copyright infringement. Dave investigates reports. Margaret maintains records. Steve does not investigate copyright violations. Steve has been told he investigates violations. Steve investigates nothing.
THIRD-PARTY SERVICES AND LINKS
This website uses or links to the following third-party services:
E-commerce Platform:
Shopify Inc. - https://www.shopify.com
Privacy Policy: https://www.shopify.com/legal/privacy
Payment Processing:
Shopify Payments, PayPal, Stripe
(We do not store payment card details - processed securely by third parties)
Email Marketing:
Mailerlite - https://www.mailerlite.com
Privacy Policy: https://www.mailerlite.com/legal/privacy-policy
Klaviyo - https://www.klaviyo.com
Privacy Policy: https://www.klaviyo.com/legal/privacy
Social Media:
Facebook, Instagram, Patreon
(Links to external platforms - we do not control their content or privacy practices)
The Guild is not responsible for the privacy practices or content of third-party websites or services.
COOKIES AND TRACKING
This website uses only essential cookies required for basic functionality (shopping cart, login sessions, security).
We do not use:
- Analytics cookies (Google Analytics, etc.)
- Advertising cookies
- Tracking pixels
- Social media cookies
For more information, see our Privacy Policy: [LINK]
WEBSITE DISCLAIMER
Content Accuracy
While we strive to ensure information on this website is accurate and up-to-date:
- We make no warranties about the completeness, reliability, or accuracy of information
- Product images may differ from actual products due to monitor display variations
- Prices and product availability are subject to change without notice
Technical Disclaimer
We do not guarantee:
- The website will be available at all times (downtime may occur for maintenance or technical issues)
- The website will be free from errors, viruses, or security vulnerabilities
- Results obtained from using the website will be accurate or reliable
Your use of this website is at your own risk.
Pattern Disclaimer
Blackwork and cross stitch patterns are provided for personal use only. While we make every effort to ensure patterns are accurate:
- Stitch counts and dimensions are approximate
- Colour variations may occur due to monitor displays
- We cannot guarantee specific results or finished appearance
- Pattern difficulty ratings are subjective
Pattern support is available via email if you encounter issues.
LIMITATION OF LIABILITY
To the fullest extent permitted by UK law:
Urban Stitches and its proprietor are not liable for:
- Loss of profits, revenue, data, or business opportunities
- Indirect, incidental, or consequential damages
- Damages arising from website use or inability to use the website
- Damages arising from third-party content or services
Maximum liability: Our total liability shall not exceed the amount paid for the product(s) in question.
Nothing in this notice excludes or limits liability for:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
- Any liability which cannot be excluded or limited under UK law
REPORTING CONCERNS
Consumer Complaints
For complaints about products or services:
Email: lovelypeople@urbanstitches.co.uk
Subject: "Customer Complaint - Order #[NUMBER]"
We aim to resolve complaints within 14 days.
Trading Standards Concerns
To report concerns about our business practices to Trading Standards:
Bristol City Council Trading Standards
Website: https://www.bristol.gov.uk/business/trading-standards
Telephone: 0117 922 2500
Data Protection Concerns
For data protection or privacy concerns, contact:
Information Commissioner's Office (ICO)
Website: https://ico.org.uk/make-a-complaint
Telephone: 0303 123 1113
CHANGES TO THIS NOTICE
The Guild reserves the right to update this Legal Information at any time. Changes will be posted on this page with an updated "Last Updated" date.
Material changes will be communicated via email to registered users where reasonably practical.
CONTACT INFORMATION
For general enquiries about this legal notice:
Email: lovelypeople@urbanstitches.co.uk
Subject Line: "Legal Notice Enquiry"
Postal Address:
Urban Stitches
64 London Rd
Warmley
Bristol
BS30 5JL
United Kingdom
Response Time: 1-3 business days (Monday-Friday, excluding UK bank holidays)
The Guild maintains transparency in all business dealings. Dave handles legal correspondence. Margaret maintains records. Steve has been told he handles legal matters. Steve is banned from legal matters.